Complaints and suggestions
During your treatment at Blooming you will come into contact with various practitioners and other staff members. Everyone does their best to make a positive contribution to your treatment. However, it is possible that you are not satisfied with the organisation, the treatment, or the way you are treated.
Our clinic has a complaints procedure in place. Your complaints are handled confidentially and we always aim to find an appropriate solution together with you.
What do we consider a complaint?
Any expression of dissatisfaction is a complaint — whether it relates to accessibility, the way you are treated, the execution of your treatment, the competence of our staff, or the outcome of your treatment.
Who can you contact with your complaint?
The best way to reach an appropriate solution is to speak directly with the staff member your complaint concerns. Misunderstandings can be cleared up and a suitable solution will be sought together.
Internal Complaints Coordinator
Have you already submitted your complaint to the staff member concerned and/or their manager, but it has not been resolved to your satisfaction? Or would you rather not discuss it directly with those involved?
In that case you can contact our internal complaints coordinator. The coordinator will listen to your complaint and work with you to find an appropriate solution. To do so, the coordinator will also speak with the staff member involved.
We hope that the relationship with the staff member can be restored through mediation, so that your treatment can continue in a professional manner. By submitting your complaint, you help us improve the quality of care.
External Complaints Officer
You may choose not to discuss your complaint with us internally, or an internal resolution may not be possible. In that case you can turn to the independent complaints officer at Quasir zorg en welzijn.
After submitting your complaint you will receive an acknowledgement of receipt within 2 working days. All information is handled carefully and confidentially in accordance with a fixed procedure.
Disputes Committee
If your complaint has not been resolved to your satisfaction after being handled by the external complaints officer at Quasir, you can submit your dispute to the national Disputes Committee. Blooming is affiliated with the Geschillencommissie Zorg Algemeen. The committee provides an impartial resolution with a binding ruling for both parties.
More information at degeschillencommissiezorg.nlHow can you submit a complaint?
Complaints can be submitted verbally or in writing. You can submit your complaint verbally to your medical specialist or to a clinic staff member. They will, if you wish, put you in contact with the internal complaints coordinator.
If you prefer to submit your complaint in writing, you can use the complaints form. You can upload the form via the website in My Portal, or send it to:
Clinic Blooming
Attn: Complaints Coordinator Blooming Plastic Surgery
Vondelweg 999
2026 BW Haarlem, The Netherlands
Do you have questions?
Please feel free to contact us. We are happy to help you.